01
ViolaScope version
Include the installed ViolaScope version and build number whenever possible.
Support
Help with ViolaScope
If something does not work as expected, a concise description and a few technical details are usually enough to start investigating the problem.
Contact
support@violascope.com
You can contact ViolaScope by email or use the online support form below for technical questions, bug reports and other support requests.
Online contact
Send a support request
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Helpful information
What to include in a problem report
A reproducible description is more useful than a large collection of screenshots or files.
02
macOS version
Include the macOS version and the Mac model if the problem may depend on the system.
03
What happened
Describe what you expected, what happened instead and whether an error message appeared.
04
Steps to reproduce
If possible, list the shortest sequence of actions that reliably produces the problem.
Your photos
Do not send original photos unless they are needed
A screenshot or a description is often sufficient. If an original image is required to reproduce a specific issue, support will ask for it explicitly.